AMBULANT SERVICES
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Client guide

Find. Book. Stay in control.

Describe your need, receive relevant proposals and choose the professional who fits your place, timing and expectations.

See how it works I am a provider
A client checks their phone in their neighbourhood to find a service.

Start with what you need

The app helps you explain what you are looking for, where to find it and how far to search.

What do you need?

Plumber in Pikine

Gas delivery

Hairdresser at home

You can also browse the catalogue and move from a category family to the exact subcategory.

Taxi Delivery driver Housekeeping Food products Plumbing Hairdressing

  1. What you are looking for

    Choose a service or product. You can also describe your need in your own words and let the assistant guide you.

  2. Where to search

    Use your GPS location, an address or an area. The app displays a summary before starting the search.

  3. How far to search

    Choose your radius. For an at-home service, the provider must also serve your area.

Understand why each result is recommended

Each result explains in plain language why it fits your need, so you can choose with confidence.

Example result

A professional suited to your needs

Available now
  • NearbyThe distance is within the radius you selected.
  • The right service or productThe result matches what you selected.
  • Verified phoneThe account confirmed its number by SMS.
  • Clear availabilityYou see whether the provider is available and when the information was last updated.
View profile Browse offers View events Directions Call or WhatsApp

Search adapts to real-world conditions

Fixed shop
Found near its address.
Street vendor or mobile transport
Found near their current location while they are online.
At-home service
Suggested only when your address is within the provider’s service area.
Market or event
Visible at the published location and during the published period.

Privacy: the exact location of a provider on the move remains approximate until contact is established.

Follow your search at a glance

The screen shows where the app is searching, whether alerts are active and when results were last updated.

If the connection weakens, the app keeps checking for new results and tells you when the displayed information was last refreshed.

Compare proposals before you choose

You do not have to choose blindly. Providers receive the useful details and answer with a proposal you can compare.

A proposal you can understand

Tailored to your request

Ready to review
  • Your requestThe service, place, timing and useful details remain visible with every response.
  • A real answerThe provider explains what they can do, under the conditions they actually offer.
  • A considered choiceReview the available responses before selecting the one that fits your need.

You remain in control

You always choose
A suggestion never commits you to a provider.
Your contact details stay private
They are shared only when the connection with a provider is confirmed.
Choose when you are ready
Compare the answers, select one, then continue with that provider.

Good to know: finding providers, comparing their answers and choosing one remain three separate steps.

Book with the right information from the start

Start from an available offer, or send a request with the details providers need to answer you.

  1. Choose an option

    Select an offer, or continue without one and describe exactly what you need.

  2. Describe your need

    Add useful details and the address where the service should be provided.

  3. Choose the time

    Request a service now or schedule a date and time in Dakar.

  4. Review the conditions

    Review the conditions shown for the selected service before you continue.

  5. Review and confirm

    Review the proposal, need, address and schedule before sending your decision.

Track the service through every change

  1. PendingThe request has been sent.
  2. ConfirmedThe provider accepted it.
  3. In progressThe service has started.
  4. CompletedThe work has been marked as finished.

Validate the experience, not just the service

When the service is complete, check the result. Your final action depends on what you find.

  1. Everything is as expectedGive a rating from 1 to 5 and add a comment if you wish.
  2. An issue remainsReport it using the “Dispute” button on the booking instead of validating too quickly.
  3. Your review is submittedRatings from genuine services strengthen the provider’s reputation.

Fair review AMBULANT SERVICES reviews disputes and negative feedback before applying measures. Verified patterns may affect a provider's search visibility or access to the platform.

A client and a professional check together that a service has been completed.

Verified phone

The account number is confirmed with a code received by SMS.

Protected contact details

Exact location and direct contact details remain hidden until contact is established.

Always know how recent the information is

The app shows when the information was last updated, so you always know what you are viewing.